Refund & Return Policy

Last updated: December 22, 2025

100% Money Back Guarantee Not satisfied? Full refund within 30 days, no questions asked.

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, you can return your item within 30 days of receiving it for a full refund.

Return Conditions

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • With tags still attached (for clothing items)

How to Return

  1. Contact Us

    Email us at info@proud-store.com with your order number and reason for return.

  2. Receive Return Label

    We'll send you a prepaid return shipping label (for eligible regions).

  3. Ship Your Item

    Pack your item securely and drop it off at your nearest shipping location.

  4. Get Your Refund

    Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Refund Processing

Refunds will be credited to your original payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Other methods: May vary by provider

Exchanges

Need a different size or color? We're happy to exchange your item! Contact us at info@proud-store.com and we'll arrange the exchange for you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will:

  • Send a replacement at no extra cost, OR
  • Issue a full refund including return shipping

Non-Returnable Items

The following items cannot be returned:

  • Items marked as "Final Sale"
  • Gift cards
  • Items that have been worn, washed, or altered

Contact Us

Questions about returns or refunds? We're here to help!

  • Email: info@proud-store.com