Shipping Policy
Last updated: December 22, 2025
Delivery Times
Order Processing
Orders are processed within 1-2 business days (Monday - Friday, excluding holidays).
Once your order has shipped, you will receive a confirmation email with tracking information.
Order Tracking
After your order ships, you'll receive an email with a tracking number. You can track your package using the link provided or by visiting your account page.
International Shipping
We ship worldwide! Please note:
- International orders may be subject to import duties and taxes
- These charges are the responsibility of the recipient
- Delivery times may vary based on customs processing
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us immediately at info@proud-store.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
Questions about shipping? Contact our support team:
- Email: info@proud-store.com